Returns & Exchanges
At Terra Delyssa, we stand behind the premium quality of our olive oils and food products. Due to the perishable nature of our items, we offer a 30-day satisfaction guarantee to ensure you are completely happy with your culinary experience.
Contact Support
Reach out to our customer service team within 30 days of receiving your order to initiate a return or report a quality issue.
Provide Order Details
Include your order number and a brief explanation or photo of the product batch code for our quality control tracking.
Review Process
Our team will evaluate your request and, if approved, provide instructions on whether to return the item or dispose of it safely.
Refund Issuance
Once approved, a refund will be processed to your original payment method within 5-7 business days, excluding original shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing